Contact Center Associate

Contact Center Associates develop and strengthen member relationships through consistency, knowledge, and delivery of transactions, information, or education through various member communication channels. In support of the credit union’s mission and vision, Contact Center Associates explore needs and educate contacts on credit union products and services that will benefit them and expand their financial relationship with the credit union. The Contact Center Associate is responsible for quickly and efficiently processing all requests received over the phone or from other remote delivery channels, and continually looks for opportunities to refer products that will be beneficial.

Responsibilities:

• Provides superior service by answering all inbound phone calls, emails and fax requests in a timely and professional manner.
• Identifies potential product or service needs, provides education on our products and/or services, and either assists or refers as needed.
• Receives and processes member’s financial transactions efficiently and accurately, prepares any documents and correspondence necessary to fulfill member needs and satisfaction.  

Qualifications:

• One to three years of similar or related experience.
• A high school diploma or equivalent.
• Above average written and verbal communication skills
• Strong attention to detail and strong organizational skills.
• A significant level of trust and diplomacy is required in addition to normal courtesy and tact.
• Ability to remain calm especially during escalations and times of high call volume.

Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA.  If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.  Voted, again, Best Employer in Topeka in our category!

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