Chargeback Specialist

Chargeback Specialist

The Chargeback Specialist will be responsible for helping members by processing disputes and fraudulent charges on debit and credit card accounts.

Duties:

1. Work directly with the cardholder to determine how to proceed with unauthorized charges on their debit or credit card.
2. Complete and process required paperwork with through appropriate channels. and process
3. Promptly rectify member accounts and work through more complex account matters in a timely manner.
4. Work in coordination with Azura’s Loss Prevention team when needed.
5. Keep current and follow through on assigned accounts.

Qualifications:

• Twelve months of similar or related experience.
• Two-year college degree or equivalent experience.
• Strong communication skills.
• Strong attention to detail.
• Effective time management and organizational skills.
• Good follow through skill.
• Discretion and ability to keep information private and confidential.
• PC/Technology proficiency.
• Must be able to efficiently multi-task and prioritize work.
• Ability to work in fast-paced environment and to work well under stress.

Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA.  Azura pays a bi-lingual premium. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.  Voted again, Best Employer in Topeka in our category!

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