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COVID-19 Updates

For the well-being of our members, employees and community, Azura Credit Union’s management team is meeting daily to address the current needs and best practices as outlined by the CDC and KDHE for our branches and those we serve to remain as healthy as possible. We are dedicated to providing you with the most recent information about all the ways Azura is here to help during this very unique time.

 

An Update from Azura's CEO

Branch Hours and Locations

Several of our lobbies have reopened for specific banking needs. 

To safely serve you, all teller transactions will still be conducted in the drive thru only.

We can assist you in our lobbies with the following transactions:

  • To receive an instant issue debit card, new or as a replacement 
  • To open an account or loan
  • To dispute a transaction or request account maintenance
  • To access your safe deposit box

Several of our branch lobbies are now open:

Monday - Friday 9 am - 5 pm

Drive Thru Locations and Hours

Branch AddressDrive Thru Hours

601 SW 37th St

Topeka, KS 66611

M-F 8:00 am - 6:00 pm

SAT 9:00 am - 12:00 pm

1080 SW Wanamaker Rd

Topeka, KS 66604

M-F 8:00 am - 6:00 pm

SAT 9:00 am - 12:00 pm

1129 S Kansas Ave

Topeka, KS 66612

M-F 7:30 am - 5:30 pm

SAT 9:00 am - 12:00 pm

2808 SW Arrowhead Road

Topeka, KS 66614

M-F 7:30 am - 6:00 pm

SAT 9:00 am - 12:00 pm

2634 NW Hwy 24

Topeka, KS 66618

M-F 7:00 am - 5:00 pm

SAT 7:00 am - 12:00 pm

3623 SE 29th Street

Topeka, KS 66605

M-F 7:30 am - 6:00 pm

SAT 9:00 am - 12:00 pm

4701 NW Hunters Ridge Cir

Topeka, KS 66618

M-F 7:30 am - 6:00 pm

SAT 9:00 am - 12:00 pm

5326 Ashby Avenue

Fort Riley, KS 66442

M-F 9:00 am - 5:00 pm

 

8550 Quivira Rd

Lenexa, KS 66215

M-F 9:00 am - 5:00 pm

SAT 9:00 am - 12:00 pm

Mask Requirements

Per Johnson, Shawnee and Geary County's mandate of the Governor’s order, masks must be worn indoors at public locations, including all Azura branches.

If you are unable to wear a mask, we would be happy to assist you using the following options:

Please note: We will not have masks for members available at this time. 

Safe Deposit Box Access: If you are unable to wear a mask, please fill out the branch appointment form below for us to assist you in accessing your safe deposit box.

Branch Appointments

If you need to access a branch lobby that is not currently reopened, please make an appointment. Please fill out the form and an associate will be in touch as soon as we can, usually within one to two business days to discuss options. 

Request an Appointment

Video Chat Live with An Azura Expert

We've joined the Topeka Promise

Azura has joined the Topeka Promise and we are committed to keeping our members and employees safe. 

 

What does taking the Topeka Promise mean?

 
1) All employees will wear masks and appropriate PPE when dealing with customers (face shields or plastic guards are acceptable)
 
2) Social distancing is enforced through seating placement, capacity, and line restrictions.
 
3) All common surfaces will be disinfected regularly throughout the day.
 
4) Sanitizer will be available at the register to minimize risk with transactions
 
5) Employees will be screened daily for symptoms and restricted from work if any are noted.
 
To view a list of businesses that have taken the pledge, or for any further questions - visit the Topeka Promise site today.

Member Assistance

If you've been impacted by COVID-19 and need our support, we're here to help. We have dedicated programs available to assist affected members - both for consumer and business accounts.

Skip a Payment Option:

Members impacted by COVID-19 may elect to skip one payment on up to three separate loans, with no fee. Eligible loans include auto, mortgage (1st and 2nd) and business. Once the form is submitted, an associate will be in contact via email as soon as possible. 

Fill Out a Skip a Pay Request

Other Assistance Options

If you need assistance with your deposit or loan account, including business accounts and loans, please fill out our member assistance form. An associate will be in contact as soon as possible.

Member Assistance Form

Stimulus Payments

With the passing of the CARES act, many of our members will be receiving stimulus payments either via direct deposit or in the mail. 

To learn more about the stimulus payments, visit the IRS website.

You can check on the status of your potential stimulus payment within the new IRS Payment Portal.

Check My Payment Status

Common Questions

  1. Azura has a comprehensive business continuity plan in place which allows us to provide you with uninterrupted access to your funds during these situations. Your direct deposits will continue to post, your checks and purchases will continue to clear and your debit and credit cards will continue to work. Azura Credit Union is still the strong, healthy and growing financial institution that it was before the arrival of COVID-19. We are not worried – just prepared. 

    In addition, Azura Credit Union is federally insured by the National Credit Union Administration (NCUA). All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor.

    To learn more about the safety of your funds, read the latest press release by the NCUA here.

     

  2. You may access your accounts 24/7 through Online Banking and our Mobile App

    If you have not done so already, please register for an Online Banking account here. Please note: All information will be the primary account holder's information

    • Have a check to deposit? Mobile deposit is available through our Mobile app
    • Want to view your account history?You can access your account history through Online Banking, our Mobile app and our Touch Tone Teller - (785)233-5000
    • Moving funds? Easily transfer funds internally and externally (new feature) through Online Banking. You can also send funds via PopMoney in Online Banking.
    • Need to pay a bill? We offer free Bill Pay through Online Banking

    Our contact center associates are standing by to field any account questions or requests. Simply dial (785)233-5556 or 1(800)432-2470 to speak with a knowledgeable and friendly Azura associate.

    For any new account and loan needs, you may easily apply online at AzuraCU.com.

     

  3. We understand that financial situations can change quickly. If you are experiencing a financial hardship and would like to discuss loan extensions, payment options, or any other financial concerns, we’re here to help. Provide your information on our Member Assistance Form and we will reach out as soon as we can.

    Member Assistance Form

     

  4. We are updating our blog weekly with new financial information that pertains to this current unique situation. To view the latest, visit our blog.

    Azura's Above and Beyond Blog

     

  5. Our contact center associates are standing by to field any account questions or requests. Simply dial (785)233-5556 or 1(800)432-2470 to speak with a knowledgeable and friendly Azura associate. You can also email us at contactus at azuracu dot com.