For the well-being of our members, employees and community, Azura Credit Union’s management team is meeting daily to address the current needs and best practices as outlined by the CDC and KDHE for our branches and those we serve to remain as healthy as possible. We are dedicated to providing you with the most recent information about all the ways Azura is here to help during this very unique time.
Branch Hours and Locations
Effective Tuesday, Feb. 16th, our lobbies will re-open during business hours.
We encourage you to continue the use of our drive-thrus and ATMs for your regular transactions.
As the COVID-19 situation evolves, we continue to adjust how to best serve you, as safely as possible. With the reduction in COVID-19 numbers within our communities, we have chosen to reopen our lobbies to best serve our members. We will continue to monitor the situation and make decisions to best keep our members, employees and communities as safe as possible.
If you've been negatively impacted by COVID-19 or the recent winter storm and need our support, we're here to help. We have a dedicated program available to assist affected members - both for consumer and business accounts.
Deposit and Loan Assistance
If you need assistance with your deposit or loan account, including business accounts and loans, please fill out our member assistance form. An associate will be in contact as soon as possible.
Defer a Loan Payment Option
Members have the option of applying to defer up to three loan payments if they have been negatively impacted by COVID-19.
Please see the qualifications below:
- Home Equity Line of Credit and VISA Credit Cards DO NOT qualify
- Members may only defer payments one month at a time
- In order to qualify, loans must be less than 30 days past due at the time of the request
We've joined the Topeka Promise
Azura has joined the Topeka Promise and we are committed to keeping our members and employees safe.
What does taking the Topeka Promise mean?
Protect Yourself - Common COVID-19 Scams
We are continually on the lookout for information to help best protect our membership against trending COVID-19 scams.
The current scams include:
- False Unemployment claims
- Fake Debt collection calls
- Bogus cure and vaccinations for sale
Looking for your second stimulus payment?
Government Stimulus payments have begun to arrive, and will continue to trickle in over the next few weeks. To be in the know, set up an eAlert in online banking to receive an email or text when your stimulus payment arrives.
To set up an eAlert:
- Simply log in to your Online Banking account, select “Additional Services” and click “Notifications.”
- From there, you can select how you’d like to receive the alert, the type of alert you’d like to receive and on which accounts.
Rest assured, once your stimulus payment has been received by Azura, we will post it to your account ASAP.
Please note: We are not notified in advance as to when deposits for accounts will arrive, which has led to a high volume of calls on this topic. Ealerts and online banking are the fastest way to confirm that your stimulus has arrived.
To learn more about the stimulus payments, visit the IRS website.
Azura has a comprehensive business continuity plan in place which allows us to provide you with uninterrupted access to your funds during these situations. Your direct deposits will continue to post, your checks and purchases will continue to clear and your debit and credit cards will continue to work. Azura Credit Union is still the strong, healthy and growing financial institution that it was before the arrival of COVID-19. We are not worried – just prepared.
In addition, Azura Credit Union is federally insured by the National Credit Union Administration (NCUA). All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor.
To learn more about the safety of your funds, read the latest press release by the NCUA here.
You may access your accounts 24/7 through Online Banking and our Mobile App.
If you have not done so already, please register for an Online Banking account here. Please note: All information will be the primary account holder's information
- Have a check to deposit? Mobile deposit is available through our Mobile app
- Want to view your account history?You can access your account history through Online Banking, our Mobile app and our Touch Tone Teller - (785)233-5000
- Moving funds? Easily transfer funds internally and externally (new feature) through Online Banking. You can also send funds via PopMoney in Online Banking.
- Need to pay a bill? We offer free Bill Pay through Online Banking
Our contact center associates are standing by to field any account questions or requests. Simply dial (785)233-5556 or 1(800)432-2470 to speak with a knowledgeable and friendly Azura associate.
For any new account and loan needs, you may easily apply online at AzuraCU.com.
We understand that financial situations can change quickly. If you are experiencing a financial hardship and would like to discuss loan extensions, payment options, or any other financial concerns, we’re here to help. Provide your information on our Member Assistance Form and we will reach out as soon as we can.
We are updating our blog weekly with new financial information that pertains to this current unique situation. To view the latest, visit our blog.
Our contact center associates are standing by to field any account questions or requests. Simply dial (785)233-5556 or 1(800)432-2470 to speak with a knowledgeable and friendly Azura associate. You can also email us at contactus at azuracu dot com.