Careers
Join an ABOVE AND BEYOND BANKING team that's built to serve our community and make it a better place for everyone.
Join the Best.
Be the Best.
When you join Azura’s team, you’re joining a cooperative community of coworkers who believe in the power of financial literacy and the potential of people. We take great pride in providing exceptional member experiences and we recognize that the only way to do that is to find, train and retain exceptional staff.
People helping people.
A career at Azura is more than a job. It’s about being part of a community with an inclusive culture that walks the walk when it comes to "people helping people."
Our benefits include:
- Competitive pay
- Paid vacation, sick, personal and parental leave
- Medical, dental, vision and life insurance
- 401(K) retirement plan matching up to 4%
- Short Term/Long Term Disability
- HSA/FSA accounts
- Employee assistance program
- Profit sharing opportunities
- Paid volunteer hours
- Professional development and employee scholarships
- Recognition and rewards program
- Tickets to sponsored events
- Brand gear allowance
- Hybrid positions (dependent on role)
Supporting our Local Economy
Azura is creating inclusive spaces where the best of the Midwest comes together, from the products we offer to the people we hire. Are you interested in serving your community and supporting a vibrant, local economy?
Going “Above and Beyond” for Others
Our members must understand what we do, how we can help and why we’re here for them. With every message we send and every action we take, we build the Azura brand. Everything we do - and don’t do - defines our role and our reputation within the lives of our members and within the communities in which we serve.
Our team, YOU, make Azura special. You enable us to go ABOVE AND BEYOND BANKING.
Empowering Employees
Founded in 2018, the Azura Employee Foundation focuses on providing impactful donations to local organizations that operate within our field of membership. The foundation is 100% employee-led with funds raised through employee contributions. Funding decisions are determined by an eight-person committee with grants awarded twice a year, in spring and winter. Each year, AEF donates nearly $20,000 to our community.
"The depth at which I’ve been able to develop relationships with members, both internal and external, is unmatched. One small action, or noticing just the right cue in conversation, gives you the opportunity to run with an idea and change a member’s entire financial picture."Alyx, Financial Associate Supervisor
SVP Lending/Chief Lending Officer
The Senior Vice President of Lending/Chief Lending Officer drives the sales and operational areas of Consumer, Indirect, Mortgage, Commercial Business Lending, and Delinquency/Loss Control for the credit union. This includes developing, executing, and refining plans to meet expansion and growth initiatives and goals, leading teams to ensure loss control and operational efficiency, as well as ensuring a consistent brand and member experience. The SVP of Lending/CLO implements the decisions and direction related to planning, organizing, developing and managing all functions of Lending and Collections activities.
Responsibilities include working closely with Retail and Marketing leaders to ensure effective onboarding and cross-selling in order to meet overall organizational goals. As a member of the Executive team, the position participates in the formulation and execution of credit union strategies, objectives, policies and programs.
Responsibilities
- Directs and monitors all lending and delinquency control operations for the Credit Union, to ensure that the credit union meets established goals and objectives with respect to lending and acceptable levels of loan delinquency and losses. Leads activity related to new product development with respect to lending programs. Oversees the collections and recovery function, with the goal of maximizing recovery on delinquent and/or charged-off loans within statutory and regulatory requirements.
- Leads, coaches and trains all teams to achieve business development activities including outside networking, digital and in person selling, outbound phone selling skills to effectively reach targeted members. Coaches to maximize sales and referral activities, working alongside Retail partners, to meet goals and enhance member experiences.
- Fosters the understanding of profitability results and forecasts within business segments across product groups, origination channels, and member segments to provide transparency into revenue/cost structures and to drive optimal risk-based capital allocation decisions. Monitors the competition regarding rates, products, technology and service levels.
- Ensures exceptional member service standards across assigned Lending functions and is responsible for the growth and development of team members through regular coaching sessions, on the spot coaching and one-on-ones. Provides coaching and mentoring opportunities and conducts employee reviews. Monitors product delivery and quality and takes action to resolve problems.
- Builds, develops and maintains strong relationships with key vendors and evaluates and negotiates contracts as necessary. Continuously researches and implements new innovative ideas and recommends enhancements to current product and service offerings. Responsible for process improvements using digital services to improve efficiencies across all lending channels.
- Actively maintains expert level knowledge of policies and procedures that affect all lending channels. Demonstrates initiative in identifying problems and recommending solutions that will enhance operational efficiencies, resulting in enhanced member and employee experience.
Qualifications
- Eight to ten years of similar or related experience.
- Equivalent to a college degree (BS or BA in a relevant field).
- Advanced conflict resolution and resolving issues impacting multiple departments or divisions.
- Experience giving material presentations.
- A significant level of diplomacy and trust and the ability to motivate or influence others.
- High level of interpersonal skills.
- Strong negotiation, management and decision-making skills.
- Excellent analytical, problem solving and organizational skills.
- Effective written and verbal communication skills along with a proficiency with word processing and spreadsheet software.
- Strong multi-tasking skills.
Digital Teller
Digital Tellers build relationships with our members and provide delivery of transactions through the interactive teller machine (ITM) network. Digital Tellers will explore member’s needs and provide information about Azura’s products and services. Digital Tellers are responsible for quickly and efficiently processing all requests received through the ITM channel, and continually look for opportunities to refer products that will be beneficial.
Duties
- Provides superior service by answering all inbound ITM calls and prompt handling of all financial transactions, inquires, and service requests in a professional and efficient manner.
- Performs teller functions and transactions with accuracy and attention to detail.
- Identifies potential product or service needs, provides education on our products and services, assists with usage of new ITM technology.
- Utilizes listening and questioning skills that support effective video communication. Uses effective problem solving to research and resolve member service issues promptly and efficiently.
- Has the ability to meet established personal and team goals in performance, quality, efficiency, and speed.
Qualifications
- One to three years of similar or related experience.
- Strong communication skills both verbal and written.
- High attention to detail.
- Proven customer service skills.
- Versed in using PCs and office equipment.
- Basic math skills.
Contact Center Associate
Azura Credit Union has an opening in our Contact Center. Our Contact Center Associates provide assistance with a wide variety of tasks, both deposit and lending. The work involves taking inbound calls and managing the call through resolution. This is a fast paced, team oriented department that can prepare its team members for further growth within the credit union due to the scope of the information they learn.
Duties:
- Answers all inbound phone calls, emails and fax requests in a timely and professional manner.
- Identifies potential product or service needs, provides education on our products and/or services, and either assists or refers as needed.
- Provides full service upon contact, only transferring when another employee is requested and/or if further assistance is needed.
- Receives and processes member’s financial transactions, preparing any documents and correspondence necessary to fulfill member needs and satisfaction. Makes timely follow-up contact as appropriate to fully enhance member relationships and exceed service expectations.
Qualifications:
- One to three years of similar or related experience.
- Above average written and verbal communication skills; bi-lingual abilities a plus.
- Ability to ask discerning questions.
- Strong attention to detail and strong organizational skills.
- Strong people skills.
- Comfortable on PC/Technology proficiency.
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.
Azura participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, Azura is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Learn more about E-Verify.
Discover why Azura has been voted Best Employer five years in a row!
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.