Careers
Join an ABOVE AND BEYOND BANKING team that's built to serve our community and make it a better place for everyone.
Join the Best.
Be the Best.
When you join Azura’s team, you’re joining a cooperative community of coworkers who believe in the power of financial literacy and the potential of people. We take great pride in providing exceptional member experiences and we recognize that the only way to do that is to find, train and retain exceptional staff.
People helping people.
A career at Azura is more than a job. It’s about being part of a community with an inclusive culture that walks the walk when it comes to "people helping people."
Our benefits include:
- Competitive pay
- Paid vacation, sick, personal and parental leave
- Medical, dental, vision and life insurance
- 401(K) retirement plan matching up to 4%
- Short Term/Long Term Disability
- HSA/FSA accounts
- Employee assistance program
- Profit sharing opportunities
- Paid volunteer hours
- Professional development and employee scholarships
- Recognition and rewards program
- Tickets to sponsored events
- Brand gear allowance
- Hybrid positions (dependent on role)
Supporting our Local Economy
Azura is creating inclusive spaces where the best of the Midwest comes together, from the products we offer to the people we hire. Are you interested in serving your community and supporting a vibrant, local economy?
Going “Above and Beyond” for Others
Our members must understand what we do, how we can help and why we’re here for them. With every message we send and every action we take, we build the Azura brand. Everything we do - and don’t do - defines our role and our reputation within the lives of our members and within the communities in which we serve.
Our team, YOU, make Azura special. You enable us to go ABOVE AND BEYOND BANKING.
Empowering Employees
Founded in 2018, the Azura Employee Foundation focuses on providing impactful donations to local organizations that operate within our field of membership. The foundation is 100% employee-led with funds raised through employee contributions. Funding decisions are determined by an eight-person committee with grants awarded twice a year, in spring and winter. Each year, AEF donates nearly $20,000 to our community.
"The depth at which I’ve been able to develop relationships with members, both internal and external, is unmatched. One small action, or noticing just the right cue in conversation, gives you the opportunity to run with an idea and change a member’s entire financial picture."Alyx, Financial Associate Supervisor
Digital Teller
Digital Tellers build relationships with our members and provide delivery of transactions through the interactive teller machine (ITM) network. Digital Tellers will explore member’s needs and provide information about Azura’s products and services. Digital Tellers are responsible for quickly and efficiently processing all requests received through the iTM channel, and continually look for opportunities to refer products that will be beneficial.
Duties
- Provides superior service by answering all inbound iTM calls and prompt handling of all financial transactions, inquires, and service requests in a professional and efficient manner.
- Performs teller functions and transactions with accuracy and attention to detail.
- Identifies potential product or service needs, provides education on our products and services, assists with usage of new iTM technology.
- Utilizes listening and questioning skills that support effective video communication. Uses effective problem solving to research and resolve member service issues promptly and efficiently.
- Has the ability to meet established personal and team goals in performance, quality, efficiency and speed.
Qualifications
- One to three years of similar or related experience.
- Strong communication skills both verbal and written.
- High attention to detail.
- Proven customer service skills.
- Versed in using PCs and office equipment.
- Basic math skills.
Contact Center Associate
Azura Credit Union has an opening in our Contact Center. Our Contact Center Associates provide assistance with a wide variety of tasks, both deposit and lending. The work involves taking inbound calls and managing the call through resolution. This is a fast paced, team oriented department that can prepare its team members for further growth within the credit union due to the scope of the information they learn.
Duties
- Answers all inbound phone calls, emails and fax requests in a timely and professional manner.
- Identifies potential product or service needs, provides education on our products and/or services, and either assists or refers as needed.
- Provides full service upon contact, only transferring when another employee is requested and/or if further assistance is needed.
- Receives and processes member’s financial transactions, preparing any documents and correspondence necessary to fulfill member needs and satisfaction. Makes timely follow-up contact as appropriate to fully enhance member relationships and exceed service expectations.
Qualifications
- One to three years of similar or related experience.
- Above average written and verbal communication skills; bi-lingual abilities a plus.
- Ability to ask discerning questions.
- Strong attention to detail and strong organizational skills.
- Strong people skills.
- Comfortable on PC/technology proficiency.
Software Developer
As we continue to evolve, we recognize the need for enhanced technology. Azura Credit Union is adding a Software Developer, who will be responsible for creating software that will meet requirements of organizational processes. Work will involve establishing code and documentation workflow for all applications created and consulting on the scope of new projects to determine feasibility and requirements of resources.
Responsibilities
- Setup and maintain development environment and version control system.
- Establish and maintain documentation procedures for all code submissions.
- Establish a workflow for code submission, review and approval.
- Perform full stack web development for custom applications that meet business needs.
- Develop API interfaces for other web applications.
- Integrate with multiple REST and SOAP API’s.
- Develop applications to integrate with databases and multiple data sources.
- Modify existing software to correct errors, improve performance, and upgrade functionality.
- Consult with project manager on feasibility of projects.
- Assist with scoping new development projects.
Qualifications
- Minimum of three years of similar or related experience including full-stack web application development.
- BA in Computer Science or comparable training and/or certification.
- Strong communication skills both verbal and written.
- High attention to detail.
- Thoroughness and good follow through skills.
- Demonstrated ability to develop web applications with HTML, JavaScript and CSS.
- Ability to demonstrate skill with required languages.
- Ability to document and test through software lifecycle.
- Other language/framework a plus.
- Mobile Development a plus.
Member Associate
Member Associates build and enhance member relationships by providing professional, prompt individualized financial service. The Member Associate will explore needs and educate members on Credit Union products and services that will benefit them, expand their financial relationship with the Credit Union and enhance the member’s financial life.
The Member Associate is responsible for processing transactions, account service functions, introducing products and services, educating on use of products and services, facilitating product opening or referring and transitioning to a specialized associate while providing a member experience that is above and beyond.
Responsibilities
- Establish new member relationships by introducing and explaining products and services that fit their financial needs
- Facilitates the opening of products and services
- Learns and stays-up-to date on the products and services offered by the credit union
- Provides account services, maintenance and problem solving
- Accurately process member transactions
- Promote, explain and demonstrate self-service options that will enhance the member experience
Qualifications
- One to six months of sales experience
- High school diploma or GED
- Post high school education or equivalent is preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and organization skills
- Team player and goal oriented
- Remains calm and level-headed under pressure
- Significant level of trust, diplomacy, courtesy and tact
- Professional appearance and demeanor
Home Loan Associate
The Home Loan Associate builds and enhances member relationships by providing support to the Home Loan department in a variety of functions. The key aspects of the Associate position include answering all in bound calls, returning missed calls, contacting referrals, taking member home loan applications, constant monitoring of inbound messaging from other internal departments, providing clerical and administrative support to the Home Loan department. The Associate will also serve in a back-up capacity to the other positions within the Home Loan department and may have other duties as assigned by the Home Loan Manager.
Duties
- Answers phone calls for new home loan inquiries and existing home loan inquiries, distributing communications to appropriate staff as necessary.
- Interview loan applicants to complete home loan applications over the phone.
- Outbound calling for new business.
- Consistent communication with Home Loan Consultants regarding completed applications and income applications.
- Makes timely follow-up contacts as appropriate to fully enhance member relationships and exceed service expectations.
- Assists Home Loan Manager with policies, procedures, staff resources, education, and training.
- Consistently seeks new information with the intent of being cross trained in all positions of the Home Loan department to provide back-up when needed.
Qualifications
- Three to five years of similar or related experience
- Two year college degree preferred, equivalent knowledge and experience will be considered.
- Strong communication skills.
- Strong attention to detail.
- Good follow through ability.
- Self-motivated.
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.
Azura participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, Azura is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Learn more about E-Verify.
Discover why Azura has been voted Best Employer five years in a row!
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.