Careers
Join an ABOVE AND BEYOND BANKING team that's built to serve our community and make it a better place for everyone.
Join the Best.
Be the Best.
When you join Azura’s team, you’re joining a cooperative community of coworkers who believe in the power of financial literacy and the potential of people. We take great pride in providing exceptional member experiences and we recognize that the only way to do that is to find, train and retain exceptional staff.
People helping people.
A career at Azura is more than a job. It’s about being part of a community with an inclusive culture that walks the walk when it comes to "people helping people."
Our benefits include:
- Competitive pay
- Paid vacation, sick, personal and parental leave
- Medical, dental, vision and life insurance
- 401(K) retirement plan matching up to 4%
- Short Term/Long Term Disability
- HSA/FSA accounts
- Employee assistance program
- Profit sharing opportunities
- Paid volunteer hours
- Professional development and employee scholarships
- Recognition and rewards program
- Tickets to sponsored events
- Brand gear allowance
- Hybrid and remote positions (dependent on role)
Supporting our Local Economy
Azura is creating inclusive spaces where the best of the Midwest comes together, from the products we offer to the people we hire. Are you interested in serving your community and supporting a vibrant, local economy?
Going “Above and Beyond” for Others
Our members must understand what we do, how we can help and why we’re here for them. With every message we send and every action we take, we build the Azura brand. Everything we do - and don’t do - defines our role and our reputation within the lives of our members and within the communities in which we serve.
Our team, YOU, make Azura special. You enable us to go ABOVE AND BEYOND BANKING.
Empowering Employees
Founded in 2018, the Azura Employee Foundation focuses on providing impactful donations to local organizations that operate within our field of membership. The foundation is 100% employee-led with funds raised through employee contributions. Funding decisions are determined by an eight-person committee with grants awarded twice a year, in spring and winter. Each year, AEF donates nearly $20,000 to our community.
"The depth at which I’ve been able to develop relationships with members, both internal and external, is unmatched. One small action, or noticing just the right cue in conversation, gives you the opportunity to run with an idea and change a member’s entire financial picture."Alyx, Financial Associate Supervisor
Senior Vice President of Member Services / Chief Retail Officer (CRO)
The Senior Vice President of Member Services / Chief Retail Officer (CRO) is responsible for the development and oversight of Retail channel service delivery to the members of the credit union. This includes developing, executing, and refining plans to meet expansion and growth initiatives and goals, leading teams to operational efficiency, as well as ensuring a consistent brand and member experience. The SVP of Member Service / CRO implements the decisions and direction related to planning, organizing, developing and managing all functions of the Retail channel, including brick-and-mortar branches and digital service offerings.
Responsibilities include working closely with Lending and Marketing leaders to ensure effective member onboarding and cross-selling to meet overall organizational goals. As a member of the Executive team, the position participates in the formulation and execution of credit union strategies, objectives, policies and programs.
Responsibilities:
- Directs and monitors all lending operations for the credit union to ensure that all established goals and objectives with respect to member service and deposit/account growth are met. Leads activity related to new product development with respect to deposit and account programs. Monitors the competition regarding rates, products, technology and service levels.
- Leads, coaches and trains all teams to achieve business development activities including outside networking, digital and in-person sales and outbound phone selling skills to effectively reach targeted members. Coaches to maximize sales and referral activities, while working alongside the Lending team to meet goals and enhance member experiences.
- Fosters the understanding of profitability forecasts and results within business segments across product group, origination channels, and member segments to provide transparency into revenue/cost structures and to drive optimal budget allocation decisions.
- Ensures exceptional member service standards across assigned Retail functions and is responsible for the growth and development of team members through regular coaching sessions, on the spot coaching and one-on-ones. Provides coaching and mentoring opportunities and conducts employee reviews. Monitors product delivery and quality, taking action to resolve problems.
- Builds, develops and maintains strong relationships with key vendors, evaluating and negotiating contracts as necessary. Continuously researches and implements new innovative ideas and recommends enhancements to current product and service offerings. Responsible for process improvements using in-branch and digital services to improve efficiencies across all Retail channels.
- Actively maintains expert level knowledge of policies and procedures that affect all member service and account/deposit channels. Demonstrates initiative in identifying problems and recommending solutions that will enhance operational efficiencies, resulting in enhanced member and employee experience.
Qualifications:
- Eight to ten years of similar or related experience.
- Equivalent to a college degree (BS or BA in a relevant field).
- Work frequently involves exercising advanced conflict resolution, giving material presentations,
- and resolving issues impacting multiple departments or divisions.
- Position also requires the ability to motivate or influence others as a material part of the role,
- Utilizing a significant level of diplomacy and trust.
- A high level of interpersonal skills is critical to the success of this position.
- Strong negotiation, management and decision-making skills.
- Excellent analytical, problem solving and organizational skills.
- Effective written and verbal communication skills, and the ability to multitask.
Vice President of Risk Management
Oversees all aspects of Azura’s risk management functions to include business continuity, disaster recovery, fraud risk, physical safety, quality control, document archiving and information security compliance. The VP of Risk Management will be responsible for developing the organization’s risk tolerance strategy and for identifying processes that mitigate the risk of asset and physical loss across the organization.
The VP of Risk Management’s responsibilities include conducting extensive research and assessments to evaluate risk levels, providing expert advice on risk management issues and developing contingency plans and solutions that reduce and control risk in our daily operations.
Responsibilities:
- Oversee the ongoing development and maintenance of Azura’s risk management program.
- Conduct, prepare and present detailed risk assessment reports and recommendations to reduce and control risks and liabilities.
- Observe and assess internal operations to establish or modify policies and procedures and identify any gaps in internal controls that may expose the organization to loss or that require additional training needs in the organization.
- Develop a quality control program in order to ensure employees, products, services and processes meet the credit union’s standards of excellence.
- Ensure fraud situations and trends are effectively handled and analyzed. Promote training and coaching opportunities based on trends and action items.
- Work with Business Continuity Coordinator on the physical security procedures to protect the safety of employee and organization physical assets.
- Ensure that operational documents are archived as scheduled.
Qualifications:
- Five to eight years of similar or related experience.
- A bachelor’s degree or achievement of formal certifications recognized in the industry as equivalent to a bachelor’s degree (i.e. risk management certification in lieu of a degree).
- Excellent organizational and communication skills needed.
- Motivating, influencing and/or training others.
- Strong analytical and problem solving skills.
- Strong attention to detail.
- Effective at conducting presentations to staff at various levels of the organization and the Board.
Member Associate (Topeka)
Member Associates build and enhance member relationships by providing professional, prompt individualized financial service. The Member Associate will explore needs and educate members on Credit Union products and services that will benefit them, expand their financial relationship with the Credit Union and enhance the member’s financial life.
The Member Associate is responsible for processing transactions, account service functions, introducing products and services, educating on use of products and services, facilitating product opening or referring and transitioning to a specialized associate while providing a member experience that is above and beyond.
Responsibilities:
- Establish new member relationships by introducing and explaining products and services that fit their financial needs
- Facilitates the opening of products and services
- Learns and stays-up-to date on the products and services offered by the credit union
- Provides account services, maintenance and problem solving
- Accurately process member transactions
- Promote, explain and demonstrate self-service options that will enhance the member experience
Qualifications
- One to six months of sales experience
- High school diploma or GED
- Post high school education or equivalent is preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and organization skills
- Team player and goal oriented
- Remains calm and level-headed under pressure
- Significant level of trust, diplomacy, courtesy and tact
- Professional appearance and demeanor
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.
Azura participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, Azura is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Learn more about E-Verify.
Discover why Azura has been voted Best Employer five years in a row!
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.