Careers
Join an ABOVE AND BEYOND BANKING team that's built to serve our community and make it a better place for everyone.
Join the Best.
Be the Best.
When you join Azura’s team, you’re joining a cooperative community of coworkers who believe in the power of financial literacy and the potential of people. We take great pride in providing exceptional member experiences and we recognize that the only way to do that is to find, train and retain exceptional staff.
People helping people.
A career at Azura is more than a job. It’s about being part of a community with an inclusive culture that walks the walk when it comes to "people helping people."
Our benefits include:
- Competitive pay
- Paid vacation, sick, personal and parental leave
- Medical, dental, vision and life insurance
- 401(K) retirement plan matching up to 4%
- Short Term/Long Term Disability
- HSA/FSA accounts
- Employee assistance program
- Profit sharing opportunities
- Paid volunteer hours
- Professional development and employee scholarships
- Recognition and rewards program
- Tickets to sponsored events
- Brand gear allowance
- Hybrid positions (dependent on role)
Supporting our Local Economy
Azura is creating inclusive spaces where the best of the Midwest comes together, from the products we offer to the people we hire. Are you interested in serving your community and supporting a vibrant, local economy?
Going “Above and Beyond” for Others
Our members must understand what we do, how we can help and why we’re here for them. With every message we send and every action we take, we build the Azura brand. Everything we do - and don’t do - defines our role and our reputation within the lives of our members and within the communities in which we serve.
Our team, YOU, make Azura special. You enable us to go ABOVE AND BEYOND BANKING.
Empowering Employees
Founded in 2018, the Azura Employee Foundation focuses on providing impactful donations to local organizations that operate within our field of membership. The foundation is 100% employee-led with funds raised through employee contributions. Funding decisions are determined by an eight-person committee with grants awarded twice a year, in spring and winter. Each year, AEF donates nearly $20,000 to our community.
"The depth at which I’ve been able to develop relationships with members, both internal and external, is unmatched. One small action, or noticing just the right cue in conversation, gives you the opportunity to run with an idea and change a member’s entire financial picture."Alyx, Financial Associate Supervisor
Digital Teller
Digital Tellers build relationships with our members and provide delivery of transactions through the interactive teller machine (ITM) network. Digital Tellers will explore member’s needs and provide information about Azura’s products and services. Digital Tellers are responsible for quickly and efficiently processing all requests received through the iTM channel, and continually look for opportunities to refer products that will be beneficial.
Duties
- Provides superior service by answering all inbound iTM calls and prompt handling of all financial transactions, inquires, and service requests in a professional and efficient manner.
- Performs teller functions and transactions with accuracy and attention to detail.
- Identifies potential product or service needs, provides education on our products and services, assists with usage of new iTM technology.
- Utilizes listening and questioning skills that support effective video communication. Uses effective problem solving to research and resolve member service issues promptly and efficiently.
- Has the ability to meet established personal and team goals in performance, quality, efficiency and speed.
Qualifications
- One to three years of similar or related experience.
- Strong communication skills both verbal and written.
- High attention to detail.
- Proven customer service skills.
- Versed in using PCs and office equipment.
- Basic math skills.
Member Associate - Ottawa
Member Associates build and enhance member relationships by providing professional, prompt individualized financial service. The Member Associate will explore needs and educate members on Credit Union products and services that will benefit them, expand their financial relationship with the Credit Union and enhance the member’s financial life.
The Member Associate is responsible for processing transactions, account service functions, introducing products and services, educating on use of products and services, facilitating product opening or referring and transitioning to a specialized associate while providing a member experience that is above and beyond.
Responsibilities:
- Establish new member relationships by introducing and explaining products and services that fit their financial needs
- Facilitates the opening of products and services
- Learns and stays-up-to date on the products and services offered by the credit union
- Provides account services, maintenance and problem solving
- Accurately process member transactions
- Promote, explain and demonstrate self-service options that will enhance the member experience
Qualifications
- One to six months of sales experience
- High school diploma or GED
- Post high school education or equivalent is preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and organization skills
- Team player and goal oriented
- Remains calm and level-headed under pressure
- Significant level of trust, diplomacy, courtesy and tact
- Professional appearance and demeanor
Member Solutions Associate
The Member Solutions Associate helps preserve the Credit Union’s assets by assisting in controlling delinquency through collecting delinquent loan payments, negative shares and/or recovering collateral. In addition to their regular duties and responsibilities, the Member Solutions Associate I will help ensure department services are delivered professionally and efficiently. They may work on assigned special projects to help further the department’s collection efforts.
Duties:
- Contacts delinquent accounts by phone, e-mail, mail or any other acceptable means that are available. Analyzes financial situation of delinquent borrowers and takes appropriate action to help bring accounts current. Properly close services when required.
- Maintains accurate files and proper collection notes, and reports on collection activity.
- Completes collection functions in accordance with established policies and procedures as well as applicable legal requirements.
- Assists members with setting up automatic payments. Helps set up FSP on negative share drafts as needed.
- Ensures confidentiality and professionalism is maintained.
Qualifications:
- One to three years of similar or related experience.
- Two-year college degree or equivalent knowledge attained through related experience.
- Strong verbal and written communication skills.
- Phone etiquette.
- High attention to detail with minimal errors.
- Analytical skill.
- Mathematical ability to compute ratios and percentages.
- Effective negotiation skills.
- Goal oriented
- Self-motivated
- PC/Technology proficiency.
Marketing Specialist
Azura Credit Union is looking for an experienced Marketing Specialist to join our dynamic marketing team. The Marketing Specialist will work in conjunction with the Communications Coordinator and Community Relationship Manager, to execute plans and contribute ideas to support the overall marketing strategy, as directed by the Vice President of Marketing.
The Marketing Specialist is a key member of the Marketing team, assisting in the management and execution of digital content and events for Azura Credit Union. This demanding, diverse role blends content creation, coordination and hands-on facilitation. Strong know-how, project management and organizational skills. The Marketing Specialist travels as need to events and to various credit union branches. Flexibility in work schedule with the ability to work non-traditional hours is required.
Duties
Create original marketing content designed to generate interest and increase brand awareness, including but not limited to photography, videography, graphics and copy.
- Design and schedule content for social media that adheres to established brand guidelines, including posts and paid ads.
- Assist with creative advertisements including print, web, PPC, and ads within our digital banking platforms.
- Prepare and submit news releases; identify and act on newsworthy opportunities that arise.
- Collaborate with internal and external compliance reviewers to ensure all content and designs meet regulatory compliance standards prior to distribution.
- Share in proofreading all marketing materials.
- Provide support to areas outside of the marketing department to promote key initiatives including growth, efficiency, and member experience.
Coordinate and execute plans for various activities and events in the region primarily in Topeka, Johnson County and Ottawa. Events include annual meeting, workshops and seminars, expos and booths, member and employee appreciation, contests and community events hosted at our various locations and outdoor space.
- Create and manage budgets, communications, request forms, calendars, scheduling, ticket distribution, presentations and materials related to events; and report on effectiveness and ROI as applicable.
- Provide on-site management for event setup and breakdown. Serve as lead contact and/or host, as needed, for events.
- Document events for content creation.
- Support CRM with financial wellness initiatives and partnerships as well as engagement and business development opportunities.
Oversee the sourcing, design, inventory, and distribution of branded promotional products to support event activations and strengthen overall brand recognition.
- Research promotional materials; provide suggestions to various departments based on application and budget; and facilitate orders, delivery and distribution.
- Manage onsite inventory, storage spaces and vendor relationships.
Participate in creative brainstorming to help define and deploy strategic campaigns with defined goals and objectives.
- Conduct research including competitive analysis and report on campaign results.
- Assists with audit and examination preparation related to all marketing efforts.
Qualifications
- Three to five years of related experience
- Associate or bachelor’s degree in marketing, communications, public relations, journalism, or business-related field preferred. Equivalent, related work experience will be considered.
- Advanced skills and proficiency with Adobe Illustrator, InDesign, Express and Photoshop are required.
- Experience with photography, videography and graphics.
- Previous experience with content management systems, email marketing tools, social media scheduling software, and other common marketing tools.
- Previous event planning experience with proven success.
- Excellent written and verbal communication skills with advanced proofreading and copy-editing skills.
- General understanding of SEO principles.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Strong organizational and project management skills, with the ability to multitask, maintain a fast-paced workflow and meet department standards and deadlines.
- Strong analytical problem-solving and decision-making skills.
- Ability to work independently and as part of a cross-functional team.
- General understanding of financial institution products and services.
- Public speaking skills.
Home Loan Associate
The Home Loan Associate builds and enhances member relationships by providing support to the Home Loan department in a variety of functions. The key aspects of the Associate position include answering all in bound calls, returning missed calls, contacting referrals, taking member home loan applications, constant monitoring of inbound messaging from other internal departments, providing clerical and administrative support to the Home Loan department. The Associate will also serve in a back-up capacity to the other positions within the Home Loan department and may have other duties as assigned by the Home Loan Manager.
Duties
- Answers phone calls for new home loan inquiries and existing home loan inquiries, distributing communications to appropriate staff as necessary.
- Interview loan applicants to complete home loan applications over the phone.
- Outbound calling for new business.
- Consistent communication with Home Loan Consultants regarding completed applications and income applications.
- Makes timely follow-up contacts as appropriate to fully enhance member relationships and exceed service expectations.
- Assists Home Loan Manager with policies, procedures, staff resources, education, and training.
- Consistently seeks new information with the intent of being cross trained in all positions of the Home Loan department to provide back-up when needed.
Qualifications
- Three to five years of similar or related experience
- Two year college degree preferred, equivalent knowledge and experience will be considered.
- Strong communication skills.
- Strong attention to detail.
- Good follow through ability.
- Self-motivated.
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.
Azura participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, Azura is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Learn more about E-Verify.
Discover why Azura has been voted Best Employer five years in a row!
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.