Careers

Responsibilities

• Directs and monitors all lending and delinquency control operations for the Credit Union, to ensure that the credit union meets established goals and objectives with respect to lending and acceptable levels of loan delinquency and losses. Leads activity related to new product development with respect to lending programs. Oversees the collections and recovery function, with the goal of maximizing recovery on delinquent and/or charged-off loans within statutory and regulatory requirements.
• Leads, coaches and trains all teams to achieve business development activities including outside networking, digital and in person selling, outbound phone selling skills to effectively reach targeted members.  Coaches to maximize sales and referral activities, working alongside Retail partners, to meet goals and enhance member experiences.
• Fosters the understanding of profitability results and forecasts within business segments across product groups, origination channels, and member segments to provide transparency into revenue/cost structures and to drive optimal risk-based capital allocation decisions. Monitors the competition regarding rates, products, technology and service levels.
• Ensures exceptional member service standards across assigned Lending functions and is responsible for the growth and development of team members through regular coaching sessions, on the spot coaching and one-on-ones. Provides coaching and mentoring opportunities and conducts employee reviews. Monitors product delivery and quality and takes action to resolve problems.
• Builds, develops and maintains strong relationships with key vendors and evaluates and negotiates contracts as necessary.  Continuously researches and implements new innovative ideas and recommends enhancements to current product and service offerings. Responsible for process improvements using digital services to improve efficiencies across all lending channels.
• Actively maintains expert level knowledge of policies and procedures that affect all lending channels.  Demonstrates initiative in identifying problems and recommending solutions that will enhance operational efficiencies, resulting in enhanced member and employee experience.

Qualifications

• Eight to ten years of similar or related experience.
• Equivalent to a college degree (BS or BA in a relevant field).
• Advanced conflict resolution and resolving issues impacting multiple departments or divisions.
• Experience giving material presentations.
• A significant level of diplomacy and trust and the ability to motivate or influence others.
• High level of interpersonal skills.
• Strong negotiation, management and decision-making skills.
• Excellent analytical, problem solving and organizational skills.
• Effective written and verbal communication skills along with a proficiency with word processing and spreadsheet software.
• Strong multi-tasking skills.

Responsibilities:

• Establish new member relationships by introducing and explaining products and services that fit their financial needs
• Facilitates the opening of products and services
• Learns and stays-up-to date on the products and services offered by the credit union
• Provides account services, maintenance and problem solving
• Accurately process member transactions
• Promote, explain and demonstrate self-service options that will enhance the member experience

Qualifications

• One to six months of sales experience
• High school diploma or GED
• Post high school education or equivalent is preferred
• Excellent interpersonal and communication skills
• Strong attention to detail and organization skills
• Team player and goal oriented
• Remains calm and level-headed under pressure
• Significant level of trust, diplomacy, courtesy and tact
• Professional appearance and demeanor

Duties:

• Accurately prepare and process all ACH and draft files within appointed time frames.
• Process ACH returns and ACH related exception items as well as draft returns and draft related exception items. 
• Review and process all ACH and draft disputes. 
• Verify and process all ACH originator files and remote deposited checks.
• Review, setup, modify and remove automatic payments from other financial institutions. 
• Research and correct ACH offages, and process returned checks.
• Process ACH reclamations.

Qualifications:

• One to three years of similar or related experience, including time spent in similar or preparatory positions.
• Two-year college degree or completion of relevant in-house training preferred. Strong communication skills both written and verbal.
• High attention to detail
• Good follow through ability.
• Effective time management and organizational skills
• Professionalism

Duties:

• Answers all inbound phone calls, emails and fax requests in a timely and professional manner.
• Identifies potential product or service needs, provides education on our products and/or services, and either assists or refers as needed.
• Provides full service upon contact, only transferring when another employee is requested and/or if further assistance is needed.
• Receives and processes member’s financial transactions, preparing any documents and correspondence necessary to fulfill member needs and satisfaction.  Makes timely follow-up contact as appropriate to fully enhance member relationships and exceed service expectations.

Qualifications:

• One to three years of similar or related experience.
• Above average written and verbal communication skills; bi-lingual abilities a plus.
• Ability to ask discerning questions.
• Strong attention to detail and strong organizational skills.
• Strong people skills.
• Comfortable on PC/Technology proficiency.

Responsibilities

• Responsible for establishing and maintaining exceptional financial relationships with members by ensuring all staff are acting in their best interest.  Includes looking at members’ entire financial picture and promptly resolving all requests and questions.
• Continually coaches staff, in order to improve branch productivity and meet established goals.  Ensures personnel are well trained in all phases of their respective jobs.  Completes orientation of new employees in overall branch procedures.
• Conducts regular sales meetings, reviews and analyzes branch activity reports and coaches to achieve desired results.
• Responsible for strategizing and planning for branch business development to meet established goals.  Becomes involved in appropriate community activities and Preferred Partners, particularly in and around their branch. 
• Ensures branch operations are conducted in accordance with established Credit Union policies and procedures and within legal and regulatory requirements. Stays current on operational procedures.
• Oversees staff scheduling and practices efficient labor utilization.  Administers time and attendance for assigned staff.
• Responsible for maintaining proper cash controls by ensuring all transactions are balanced at the close of each day, staff are following all proper policies and procedures, and cash audits for all teller drawers, cash items and vaults are performed regularly as required.
• Responsible to see that branch expenses are well-managed and adequate supplies and equipment are available.
• Ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks and equipment is carried out, including ice and snow removal.

Qualifications

• Three years of related experience in a financial institution with a minimum of two years of supervisory experience.
• College degree. Equivalent knowledge attained through on the job experience will be considered.
• Proven Leadership and supervisory skills.
• Strong communication skills both written and verbal.
• Attention to detail and good organizational skills.
• Ability to apply analytical thinking to recommend solutions involving multiple variables.
• Ability to perform math skills including computation of ratios and percentages.
• Ability to prepare business letters, proposals, summaries and reports.
• Conducts training, communicates well at panel discussions and able to create professional presentations.