Careers

Responsibilities:

• Directs and monitors all lending operations for the credit union to ensure that all established goals and objectives with respect to member service and deposit/account growth are met. Leads activity related to new product development with respect to deposit and account programs. Monitors the competition regarding rates, products, technology and service levels.
• Leads, coaches and trains all teams to achieve business development activities including outside networking, digital and in-person sales and outbound phone selling skills to effectively reach targeted members. Coaches to maximize sales and referral activities, while working alongside the Lending team to meet goals and enhance member experiences.
• Fosters the understanding of profitability forecasts and results within business segments across product group, origination channels, and member segments to provide transparency into revenue/cost structures and to drive optimal budget allocation decisions.
• Ensures exceptional member service standards across assigned Retail functions and is responsible for the growth and development of team members through regular coaching sessions, on the spot coaching and one-on-ones. Provides coaching and mentoring opportunities and conducts employee reviews. Monitors product delivery and quality, taking action to resolve problems.
• Builds, develops and maintains strong relationships with key vendors, evaluating and negotiating contracts as necessary. Continuously researches and implements new innovative ideas and recommends enhancements to current product and service offerings. Responsible for process improvements using in-branch and digital services to improve efficiencies across all Retail channels.
• Actively maintains expert level knowledge of policies and procedures that affect all member service and account/deposit channels. Demonstrates initiative in identifying problems and recommending solutions that will enhance operational efficiencies, resulting in enhanced member and employee experience.

Qualifications:

• Eight to ten years of similar or related experience.
• Equivalent to a college degree (BS or BA in a relevant field).
• Work frequently involves exercising advanced conflict resolution, giving material presentations,
• and resolving issues impacting multiple departments or divisions.
• Position also requires the ability to motivate or influence others as a material part of the role,
• Utilizing a significant level of diplomacy and trust.
• A high level of interpersonal skills is critical to the success of this position.
• Strong negotiation, management and decision-making skills.
• Excellent analytical, problem solving and organizational skills.
• Effective written and verbal communication skills, and the ability to multitask.

Duties:

• Effectively combines product knowledge and member information to provide appropriate products that help members with their mortgage needs. 
• Interviews loan applicants to obtain required financial information.
• Assembles required documentation necessary to take loan applications to underwriting for approval.
• Remains in continual contact with the borrower during the entire loan process, providing updates on the loan status as well as collecting additional documentation requested by the underwriter if necessary.
• Assures loan file is complete.  Provides all necessary supporting documents for member files.  When appropriate, closes loans, delivers products and reviews terms and conditions with the member.
• Makes timely follow-up contacts as appropriate to fully enhance member relationships and exceed service expectations.
• Assists with development of policy and procedures, staff resources, education, and training.

Qualifications:

• Three to five years of similar or related experience
• Two year college degree or equivalent knowledge attained through on the job experience
• Strong communication skills both written and verbal
• High attention to detail
• Good follow through ability
• Effective time management skills and sense of urgency
• Ability to uphold confidentiality
• Professionalism

Duties

• Accurately prepare and process all ACH and draft files within appointed time frames.
• Process ACH returns and ACH related exception items as well as draft returns and draft related exception items. 
• Review and process all ACH and draft disputes. 
• Verify and process all ACH originator files and remote deposited checks.
• Review, setup, modify and remove automatic payments from other financial institutions. 
• Research and correct ACH offages, and process returned checks.
• Process ACH reclamations.

Qualifications

• One to three years of similar or related experience, including time spent in similar or preparatory positions.
• Two-year college degree or completion of relevant in-house training preferred.
• Strong communication skills both written and verbal.
• High attention to detail.
• Good follow through ability.
• Effective time management and organizational skills.
• Professionalism

Duties

• A with the repossession process, which includes, but is not limited to, assigning, updating the notes in the core data processing system and other trackers, updating agents and team members, reviewing requests and any other task associated with the repossession process. 
• The Clerk is responsible for managing the Overdraft Tolerance (ODT) program to ensure that proper policies and procedures are being followed. This includes reviewing and working the daily mail. Reviewing accounts to place basic collection calls to notify the member of their overdrawn and/or past due account and work with them to find a solution to resolve the issue. Assist with share charge off process and monitors checks system reporting daily to resolve any exceptions. 
• Assist with preparing documentation needed for repo titles, repo sale proceeds, posting recoveries and processing verifications from collections agencies. 
• Monitor and process claims on damaged repossessions, total loss settlements, open lending claims and Gap and Warranty refunds from dealerships. 
• Assisting in closing accounts or services as indicated by Management, and helps set up FSP on negative share drafts as needed. 

 Responsibilities:

• Directly supervises, mentors and develops Retail Mangers.
• Prepares, completes and implements action plans.
• Prepares, communicates and monitors member service standards for the in-branch experience. 
• Serves as the regional sales and service leader, communicating philosophy and conducting regular sales meetings.
• Will observe one on one coaching sessions between managers and their staff. 
• Reviewing and analyzing branch activity reports and coaching to desired results.
• Develops sales plans, sets goals and coaches/communicates goals and expectations.
• Works closely with training department to implement ongoing training initiatives to support the sales culture.
• Strategize and plan regional business development, being involved in community activities and partnerships.
• Recruits and hires staff while monitoring and maintaining staff utilization.
• Conducts performance appraisals. 
• Develops, manages and tracks budget related items and initiatives. 

Qualifications:

• Three to five years of sales and supervisory experience.
• College degree preferred. Equivalent knowledge attained through on the job experience will be considered.
• Proven leadership and supervisory skills.
• Strong communication skills both written and verbal.
• Strong attention to detail and good organizational skills.
• Significant level of trust, diplomacy, courtesy and tact.
• Motivating and influencing when training and sharing ideas/services to others.
• Ability to conduct trainings, meetings, presentations and participate in panel discussions.
• Proven sales skills. Comfortable going into communities to identify and foster new business relationships.

Duties

• Uses various reports and testing processes to evaluate, monitor, test and analyze and/or review Credit Union programs, processes and or files to ensure accurate processing within core functions of Credit Union operations according to internal policy and procedure requirements as well as regulatory requirements.
• Reviews reports, accounts and loan documents and other documentation as necessary to ensure accuracy and to identify trends.
• Works as an individual or as a collaborative team member on special projects that support the improvement of service quality, member records and Credit Union data as requested or assigned. These projects may include, but are not limited to, Quality Assurance review processes, new products and services, changes in products and services and/or assistance with the development of new reports.
• Participates in the process transformation of the Quality Assurance function to identify areas that require quality assurance testing and assists in the design of tests and the consolidation and simplification of reporting involved in testing.
• Completes scheduled testing and assigned responsibilities within an assigned program timely and with minimal oversite.
• Receives, processes, and reviews the archiving of documents, both in physical and digital formats. Verifying accuracy and quality to ensure all documentation is archived with the accurate data and is visible in the Credit Unions’ archive software.