BRANCH UPGRADES

A Interactive Teller Machine is innovative technology that provides our members the ability to interact with our video tellers via video conferencing through the drive-thru. The video tellers are Azura employees that are centrally located and can assist any and all of our locations through the video teller machines.

The machine also has a self-serve feature that enhances the previous ATM functionality. Members will be able to deposit cash and checks 24/7 through the self-serve function.

During branch hours members will have the option to perform their transaction via video teller or through self-serve depending on what the transaction is or the personal preference of the member!

The Video Tellers are Azura Tellers, who will have the flexibility to serve members at multiple locations. They have been serving members in a variety of capacities and will continue to be available to assist you. 

Virtually any transaction that is currently completed at a teller line can be completed at the machine during branch hours with a video teller.

Examples include:

• Checking/Savings deposit or withdrawal
• Loan payments
• Loan advance
• Balance inquiry
• Account Transfers
• Check cashing
• Ordering Checks
• Account Questions

Outside of branch hours, members will be able to still complete a number of similar transactions in the self-serve with deposit feature:

Examples include:

• Balance Inquiry
• Reset PIN
• Account Transfer
• Checking/Savings deposit or withdrawal

Members drive-up to our drive-thrus to the machine during branch hours, the member will then have the option of inserting their card and using the self-serve ATM with deposit feature, OR, the member can touch the screen to talk to a video teller to complete their transaction. After branch hours, members will be able to utilize the self-serve ATM with deposit feature only.

No! There are no fees associated with using the interactive teller machines!

There are a number of benefits for our members:

• Personalized, dedicated interaction with a teller with enhanced audio and visual technology
• Members will be able to use the deposit feature 24/7
• Adding video teller machines allows members to receive more consultative, personalized services

• Email contactus at azuracu dot com with your questions or watch the video above to learn more!

We have a team of video tellers assisting members, so you may not always speak to the same teller. Instead, the next available teller will be able to assist you.