System Upgrade
Azura will upgrade our database system over the first weekend in November, converting from one system to another.
A Message from our President
Azura Credit Union’s mission is to deliver innovative financial service, education and value through personal and community engagement. To that end, we are upgrading our data operating system to continue to support the growing financial needs of our members.
What this means is that the database that the credit union has used for nearly 40 years will convert to a new one. After years of planning and vetting the technology and options available, our staff is now hard at work structuring the data flow and testing the conversion process. While this is an enormous undertaking, their goal is to make the transition as seamless as possible for members.
The system upgrade will occur over the first weekend in November with the credit union closed on both Saturday and that following Monday. This will allow the system to convert and for our staff to prepare to serve members. We will open regular hours on Tuesday, November 4.
We are committed to providing a secure, reliable banking experience for our members; and we appreciate your trust. On behalf of the board and staff at Azura, thank you for your membership. You are the reason we have been in service for over 85 years!
What is a system upgrade?
Azura’s system upgrade is a conversion from one database system to another. This project is simply a software and hardware update that manages our credit union functions. After nearly 40 years on the same system, the new system will increase efficiency, enhance functionality and allow additional integrations. While this is a large project to undertake, the transition should be seamless for most members.
Will my branch, chat, ITM, online banking or mobile banking experiences change?
No, your experiences will not change. Azura is committed to providing an Above and Beyond experience each and every time you visit a local branch or ITM, or log in to online and mobile banking. Our team and our services will remain as they are today. Any changes will be on the back end or staff-facing side of things.
When will the system upgrade occur?
The upgrade is scheduled for the first weekend in November. Saturday, November 1 through Monday, November 3, 2025. Azura will be closed throughout the upgrade.
Will the credit union remain open throughout the system upgrade?
No, the upgrade will occur the first weekend in November. Azura offices will be closed Saturday, November 1 and Sunday, November 2. In addition, Azura offices will be closed on Monday, November 3. We will resume normal business hours on Tuesday, November 4.
Will any of my account numbers change?
No, your account numbers will remain the same.
- Savings, checking, money market, certificates, IRAs and loans for both consumers and businesses will remain the same.
- Check information will remain the same. You will not need new checks.
- Visa® debit cards and credit cards numbers will remain the same. All existing debit card PINs will remain the same.
- Routing/Transit numbers will remain the same.
How can I be sure my account information will transfer correctly?
Azura staff has been working behind the scenes for several months to ensure that our member’s data has been verified, balanced, tested and reviewed to confirm accuracy.
Is my personal and financial information safe and secure?
Yes. The safekeeping of your account and personal information is Azura’s top priority. Personal data and account information will remain safe and secure throughout the entire upgrade process.