System Upgrade
Azura will be closed and some services will be limited beginning Friday, October 31 through Monday, November 3 to allow for the upgrade to occur. We will resume regular hours and services on Tuesday, November 4.
Azura is upgrading our data operating system to continue to support the growing financial needs of our members. The system upgrade will occur over the first weekend in November.
- Digital Banking services (online, mobile) will be unavailable from 5:30 p.m. on Friday, October 31 through Monday, November 3.
- Credit Union offices will be closed and Video Teller services will be unavailable Saturday, November 1 through Monday, November 3.
Our goal is to make the upgrade as seamless as possible for members. Rest assured, throughout the preparation process and the upgrade weekend, your money, accounts and loans will remain safe and secure. We greatly appreciate your patience, confidence and trust. Thank you!
See below for service details.
Service Availability Details
Beginning Wednesday, October 29
- The following services will be temporarily disabled from 9 a.m. on Wednesday, October 29 through Monday, November 3. Services will resume on or after Tuesday, November 4.
-
- The ability to register new users for Digital Banking (online and mobile).
- The ability to schedule new transfers, modify existing transfers, or set up new account alerts.
- The ability for your account(s) to integrate with Money Management (MX).
- The ability for your account(s) to integrate with management software like Quicken, Quickbooks, Mint, etc.
-
Beginning Friday, October 31
- Digital Banking - Online Banking and Mobile App as well as Bill Pay, Mobile Deposit and MX - will be unavailable after 5:30 p.m. on Friday, October 31 through Monday, November 3.
- Members will not be able to check their account balances via Digital Banking nor ATM/ITM balance inquiry. Please make note of your balance before 3 p.m. on Friday, October 31. Keep track of your spending over the weekend to make sure you do not overdraw your account.
- Members can use their debit, credit and ATM cards during this time. There may be reduced daily spend limits on debit and credit card usage. If you need a high volume of cash, intend to make large purchases or have travel scheduled, please plan to make withdrawals and set up travel notifications ahead of October 31.
- Regularly occurring ACH payments or electronic funds transfers will occur as scheduled. Those items may not post until on or after Tuesday, November 4.
- In addition, a variety of items may not post until on or after Tuesday, November 4, including: credit card payments, ATM/ITM deposits, mobile deposits and external transfers, including those made on Friday, October 31.
Please refer to the chart below for service availability. Delays may be possible on Tuesday, November 4.
|
Friday
October 31
|
Saturday
November 1
|
Sunday
November 2
|
Monday
November 3
|
Tuesday
November 4
|
|
| Lobby | 9 a.m.-5 p.m. | Closed | Closed | Closed | 9 a.m.-5 p.m. |
| Contact Center Phones & Chat | 8 a.m.-5:30 p.m. | Closed | Closed | Closed | 8 a.m.-5:30 p.m. |
| Video Tellers | 8 a.m.-6 p.m. | Unavailable | Unavailable | Unavailable | 8 a.m.-6 p.m. |
| ATM/ITM Services |
Available
no balance inquiry after 3 p.m.
|
Available
no balance inquiry
|
Available
no balance inquiry
|
Available
no balance inquiry
|
Available |
| Visa® Debit & Credit Cards | Available |
Available
potential reduced daily limits
|
Available
potential reduced daily limits
|
Available
potential reduced daily limits
|
Available |
| Online Banking |
Available
until 5:30 p.m.
|
Unavailable | Unavailable | Unavailable | Available |
| Mobile App |
Available
until 5:30 p.m.
|
Unavailable | Unavailable | Unavailable | Available |
| Bill Pay |
Available
until 5:30 p.m.
|
Unavailable | Unavailable | Unavailable | Available |
| Mobile Deposit |
Available
until 5:30 p.m.
|
Unavailable | Unavailable | Unavailable | Available |
What is a system upgrade?
Azura’s system upgrade is a conversion from one database system to another. This project is simply a software and hardware update that manages our credit union functions. After nearly 40 years on the same system, the new system will increase efficiency, enhance functionality and allow additional integrations. While this is a large project to undertake, the transition should be seamless for most members.
When will the system upgrade occur?
The upgrade is scheduled for the first weekend in November. Saturday, November 1 through Monday, November 3, 2025. Azura offices will be closed and some services will be limited throughout the upgrade.
Will the credit union remain open throughout the system upgrade?
No, the upgrade will occur the first weekend in November. Azura offices will be closed Saturday, November 1 through Monday, November 3. We will resume normal business hours on Tuesday, November 4.
Will I be able to access my accounts during the system upgrade?
Beginning Friday, October 31 at 3 p.m., balance inquiries will be unavailable and may not reflect all transactions until on or after Tuesday, November 4. Spending from debit accounts should be tracked carefully to avoid overdraft.
Available Services
- You will be able to use your Visa® debit and credit cards or ATM cards as usual.
- You will be able to make ITM/ATM deposits and withdrawals. Transactions may not be posted in real time during the upgrade.
- Automated deposits and withdrawals will continue without interruption. Transactions may not be posted in real time during the upgrade.
- All existing Mobile Payment Services or Digital Wallets, such as Apple Pay,® will continue to function as they normally do.
Unavailable Services
- You will not be able to access Digital Banking including Online Banking, Mobile App, Bill Pay and Mobile Deposit to view and transact on your accounts.
- You will not be able to check balances, make loan payments, transfer funds or mobile deposit checks, during the upgrade weekend.
Will I be able to use my Visa® debit and credit cards during the system upgrade?
Yes, you will be able to use your Visa® debit and credit cards as usual—before, during and after the system upgrade. However, with Digital Banking unavailable during the upgrade, you will not be able to check balances or view items posted. Transaction postings will resume on or after Tuesday, November 4.
There may be reduced daily spend limits on debit and credit card usage. If you need a high volume of cash, intend to make large purchases, or have travel needs, please plan ahead.
In the event of a lost or stolen Visa card, you will be able to report it as usual at 800-472-3272.
Beginning Friday, October 31 at 3 p.m., balance inquiries will be unavailable and may not reflect all transactions until on or after Tuesday, November 4. Spending from debit accounts should be tracked carefully to avoid overdraft.
Will I be able to use an ITM or ATM during the system upgrade?
Yes, you will be able to use Azura ITMs and other ATMs during the upgrade for self-serve services like deposits and withdrawals. However, balance inquiries and Video Tellers will not be available Saturday, November 1 through Monday, November 3. ITMs resume full services and regular hours on Tuesday, November 4. Deposits made at ITMs will be posted on or after Tuesday, November 4.
Beginning Friday, October 31 at 3 p.m., balance inquiries will be unavailable and may not reflect all transactions until on or after Tuesday, November 4. Spending from debit accounts should be tracked carefully to avoid overdraft.
Will the system upgrade impact my loans?
No, it will not impact your loans. Your auto loans, home and home equity loans, personal loans and Visa credit information will seamlessly convert to the new system with no interruptions expected.
Will the system upgrade affect my scheduled ACH payments or electronic funds transfers (home loans, bills, etc.)?
Regularly occurring ACH payments or electronic funds transfers will occur as scheduled. Those items may not post until on or after Tuesday, November 4.
The ability to schedule new transfers and new account alerts will be temporarily disabled between 11 a.m. on Wednesday, October 29 through Monday, November 3. Services will resume on or after Tuesday, November 4.
Will my banking experience change with the system upgrade?
No, your experiences will not change. Azura is committed to providing an Above and Beyond experience each and every time you visit a local branch or ITM, or log in to Digital Banking. Our team and our services will remain as they are today. Changes will be on the back end or staff-facing side of things.
Why can't I register for Digital Banking (online, mobile)?
The ability to register new users for Digital Banking (online and mobile) will be temporarily disabled between 9 a.m. on Wednesday, October 29 through Monday, November 3. Services will resume on or after Tuesday, November 4.
Will my account numbers change?
No, your account numbers will remain the same.
Will my statement change?
No, the content of your monthly or quarterly statements will remain the same. However, you may note cosmetic changes in fonts and colors.
How can I be sure my account information will transfer correctly?
Azura staff has been working behind the scenes for several months to ensure that our member’s data has been verified, balanced, tested and reviewed to confirm accuracy.
Is my personal and financial information safe and secure?
Yes. The safekeeping of your account and personal information is Azura’s top priority. Personal data and account information will remain safe and secure throughout the entire upgrade process.
Azura Credit Union’s mission is to deliver innovative financial service, education and value through personal and community engagement. To that end, we are upgrading our data operating system to continue to support the growing financial needs of our members.
What this means is that the database that the credit union has used for nearly 40 years will convert to a new one. After years of planning and vetting the technology and options available, the staff is now hard at work structuring the data flow and testing the conversion process. While this is an enormous undertaking, their goal is to make the transition as seamless as possible for members.
The system upgrade will occur over the first weekend in November. The credit union will be closed and some services will be limited from Friday, October 31 through Monday, November 3. We will open regular hours and resume services on Tuesday, November 4. (See chart above for details.)
We are committed to providing a secure, reliable banking experience for our members; and we appreciate your trust. On behalf of the board and staff at Azura, thank you for your membership. You are the reason we have been in service for over 85 years!
Greg Winkler
President/CEO