Retail Manager (Wanamaker Branch)

The Retail Manager will coach and develop branch staff to build and enhance member relationships by providing professional, prompt individualized financial service, identifying needs and educating our members about our products and services.

The Retail Manager takes proactive measures to grow and develop the branch and ensure that the staff provides a member experience that is Above and Beyond, while also directing and administering branch operations in accordance with established policies and procedures. 

Responsibilities:

• Responsible for establishing and maintaining exceptional financial relationships with members by ensuring all staff are acting in their best interest. Includes looking at members’ entire financial picture and promptly resolving all requests and questions.
• Continually coaches staff, in order to improve branch productivity and meet established goals. Ensures personnel are well trained in all phases of their respective jobs.  Completes orientation of new employees in overall branch procedures.
• Conducts regular sales meetings, reviews and analyzes branch activity reports and coaches to achieve desired results.
• Responsible for strategizing and planning for branch business development to meet established goals. Becomes involved in appropriate community activities and Preferred Partners, particularly in and around their branch. 
• Ensures branch operations are conducted in accordance with established Credit Union policies and procedures and within legal and regulatory requirements. Stays current on operational procedures.
• Oversees staff scheduling and practices efficient labor utilization. Administers time and attendance for assigned staff.
• Responsible for maintaining proper cash controls by ensuring all transactions are balanced at the close of each day, staff are following all proper policies and procedures, and cash audits for all teller drawers, cash items and vaults are performed regularly as required.
• Responsible to see that branch expenses are well-managed and adequate supplies and equipment are available.
• Ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks and equipment is carried out, including ice and snow removal.

Qualifications:

• Three years of related experience in a financial institution with a minimum of two years of supervisory experience.
• College degree. Equivalent knowledge attained through on the job experience will be considered.
• Proven Leadership and supervisory skills.
• Strong communication skills both written and verbal.
• Attention to detail and good organizational skills.
• Ability to apply analytical thinking to recommend solutions involving multiple variables.
• Ability to perform math skills including computation of ratios and percentages.
• Ability to prepare business letters, proposals, summaries and reports.
• Conducts training, communicates well at panel discussions and able to create professional presentations.

Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA.  If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.  Voted again, Best Employer in Topeka in our category!

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